OmniTap is an AI sales agent and storefront that lives on your WhatsApp Business number. It replies to customers in Hindi, English or Hinglish, finds products in your catalog, builds the cart, sends an invoice with a UPI payment QR, and keeps every order, customer and conversation in one dashboard.
For most stores, WhatsApp has become the busiest sales counter, but it was never built to run a business. Orders arrive as messages, screenshots and voice notes. Prices live in the owner's head. Payments get chased one by one. At the end of the day nobody can say what was sold, to whom, or what was missed.
Orders are copied by hand from messages into a notebook or spreadsheet. A busy afternoon means missed items, wrong quantities and orders that never get packed.
Every chat becomes a structured order with items, quantities and totals
Customers wait hours for an answer, at night, on holidays and in peak hours. They buy from whoever replies first.
Instant replies, 24 hours a day, in the customer's own language
Prices and stock are typed out again for every enquiry. Quotes differ from one customer to the next, and items that are out of stock still get sold.
One central catalog with prices, variants and stock that the agent searches
Regulars have to repeat themselves. Their usual order, preferred pack size and past purchases sit scattered across months of chat history.
A customer profile with order history and preferences, which is a CRM built in
Nobody has time to suggest the oil that goes with the atta, or the larger pack that is better value. The basket stays as small as the first message.
Related products and upsells suggested in the conversation
Bills are written or typed one at a time, UPI IDs are shared manually, and payments are chased over chat with no clean record of who has paid.
An automatic invoice PDF with a UPI payment QR for every order
Sales depend on the one person who knows the phone, the prices and the regulars. When they are busy or away, orders simply stop.
The agent keeps selling, and the owner is alerted the moment an order lands
Which products sold, who the best customers are, and how this week compares with last. None of it is visible without hours of scrolling and adding up.
A live dashboard with sales, orders, customers and reports
Enterprise CRM and order systems are expensive, take months to set up and expect customers to come to a website or an app.
Works on the WhatsApp number you already use, at a cost a small store can carry
The AI agent talks to your customers. Everything it does is saved to a console where you manage the catalog, the orders and the relationships behind them.
Understands what the customer wants, answers questions, searches the catalog and builds the cart inside the WhatsApp chat.
Customers write the way they talk, whether that is “5 kg atta chahiye” or “do you have basmati?”, and get a natural reply in the same style.
Products, variants, prices and stock in one place, with search and bulk import so you are not starting from a blank page.
Every order with items, totals, customer and status, from first message to packed. Nothing depends on scrolling back through chats.
Profiles with purchase history and preferences, so regulars are recognised and the agent can suggest what they usually buy.
An invoice PDF with a UPI payment QR goes to the customer automatically. A payment gateway can be added when your business needs one.
The store hears about each new order immediately, by email or on WhatsApp, with everything needed to pack and dispatch it.
Sales, orders, top products, new and repeat customers, and the full transcript of every conversation, with export when you need it.
The customer only ever sees a WhatsApp chat. Behind it, OmniTap works from your catalog and customer records, and every step lands in your dashboard.
While the agent handles the conversations, the console is where you run the business: update a price, check today's orders, see which customer has not ordered in a month, or read exactly what was said in any chat.
If your customers already message you to order, OmniTap fits. It is designed India-first, with UPI, Hindi and Hinglish, and works the same way for any store that sells over WhatsApp.
Grocery and kirana, dairy, bakery, organic and gourmet stores taking daily repeat orders from regulars.
Boutiques and lifestyle stores answering “is this available in medium?” all day, with sizes, colours and variants to keep straight.
Mobile, electronics and hardware shops where customers ask about models, prices and compatible add-ons before they buy.
Businesses taking bulk and repeat orders from retailers over WhatsApp, where order accuracy and a clean record matter most.
Brands and home businesses selling through Instagram and WhatsApp that want a proper order flow without building a website first.
Retail consultants, IT partners and agencies who want a ready product to offer their own clients. See the partner programme.
Fiscaltrics has spent years engineering store, order and integration systems for large retailers. OmniTap brings that discipline to businesses that sell over WhatsApp.
OmniTap runs on your own WhatsApp Business number through the official WhatsApp Business Platform. The customer relationship stays yours.
Every store's catalog, customers, orders and chats are isolated at the database level. One business can never see another's data.
Designed from day one to keep the cost per conversation low, so the economics work for a single store, not only for large chains.
The agent quotes the prices and stock you set, and the customer confirms every cart before an order is created. You can read every conversation.
Late-night and holiday enquiries get the same instant answer as a quiet Tuesday morning, and they are waiting for you as orders.
We connect your WhatsApp number, load your catalog and stay on hand through the first weeks. You do not need an IT team.
If you advise, equip or support retailers and distributors, OmniTap gives you a product your clients can start using in days. We are looking for resellers, implementation partners and agencies to grow with.
Partner terms are agreed one to one. Tell us about your business and we will set up a call.
A short walkthrough on a live WhatsApp chat and the console, using products like yours. We talk through your volumes and what it would cost to run.
We help you set up your number on the WhatsApp Business Platform, which Meta provides for businesses, and connect it to OmniTap. The number and the customers stay in your name.
Send us your product list as a spreadsheet, or add products in the console. We set up prices, variants, stock and the answers to your common questions.
Start with your regular customers, watch the conversations in the console and adjust as you go. We stay closely involved through the pilot.
Shaped by what our pilot stores and partners ask for. These are planned, not yet available.
Bill walk-in customers at the counter from the same catalog, so shop and WhatsApp sales share one set of stock and one set of reports.
Cards, wallets and net banking with automatic payment confirmation, alongside UPI, for stores that need it.
Order confirmations, invoices and follow-ups written in your store's voice and branding.
Connect to your online shop and to delivery partners, so stock and dispatch stay in sync.
No. Customers chat on WhatsApp exactly as they do today. OmniTap answers on your WhatsApp Business number, so there is nothing new for them to install or learn.
Your own. OmniTap connects to your WhatsApp Business number through the WhatsApp Business Platform, the official route Meta provides for businesses. We guide you through the setup, and the number, the account and the customer relationship stay in your name.
Hindi, English and Hinglish, including the mixed, informal way most people actually type. Customers can switch between them in the same conversation.
Every order comes with an invoice PDF and a UPI payment QR that works in any UPI app. If your business needs cards, wallets or automatic payment confirmation, a payment gateway can be added.
The agent answers from the catalog you maintain, quotes the prices you set, and asks the customer to confirm every cart before an order is created. You can read every conversation in the console and step in at any time.
Yes. Each store's catalog, customers, orders and conversations are kept separate at the database level, so no other business on the platform can see them.
Pricing depends on your order volume, so we walk through it in the demo. Separately, Meta charges for WhatsApp business messaging at its published rates, billed to your own WhatsApp Business account. We will explain what that looks like for your volume.
Not yet. Today OmniTap is a WhatsApp storefront with order, catalog, customer and reporting tools. A point of sale app for walk-in billing from the same catalog is planned.
Tell us a little about your business and we will set up a live walkthrough. It takes about thirty minutes, and you will see a real WhatsApp conversation turn into an order in the console.
Prefer email? Write to inquiry@fiscaltrics.com.
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